Support
Number 1 in telecommunications engineering services
CUSTOMER Services
At a glance
At a glance
• 24/7 On-line Technical support
• Emergency on-site support
• Customized SLA
• One year warranty period
• Free software upgrades
• Unlimited expansion
• Convenient Warranty Services
• Comprehensive training and knowledge transfer
• Emergency on-site support
• Customized SLA
• One year warranty period
• Free software upgrades
• Unlimited expansion
• Convenient Warranty Services
• Comprehensive training and knowledge transfer
Industry proven products
Comply to 3GPP standard, IPLOOK develops high performing mobile core network(5GC/EPC) software technology that can be deployed in telecom operators, system integrators, residential, enterprise and industrial markets.
Deployment can be as a standalone network on virtual software platform, or interconnected with existing network services to extend wireless services anywhere in the world.
Deployment can be as a standalone network on virtual software platform, or interconnected with existing network services to extend wireless services anywhere in the world.
Training
Training at every stage—from product overviews to systems installation, commissioning, and maintenance
On-site training at customer locations, as well as at our dedicated training center
Contact usOn-site training at customer locations, as well as at our dedicated training center
Operation and maintenance scheme
IPLOOK Product Support Services offers CT foundation service that perform continuous and reliable maintenance services based on the Service Level Agreements (SLAs) you choose.
IPLOOK CT Foundation Service provide flexible service offering portfolio, which include Onsite service to help you maintain a more efficient and stable network environment and improve network productivity, and the Basic Service is provided as collaborative solution for your maintenance team or certified IPLOOK partners, to support them maintain a more efficient and stable network environment and improve network productivity.
| Service offerings |
IPLOOK CT Foundation Service | |||
| Basic Service | Basic Service | |||
| 9x5xNBD | 24x7x4 | 9x5xNBD | 24x7x4 | |
| Technical Support Center (TSC) support (E-mail & Hotline) |
24x7 | 24x7 | 24x7 | 24x7 |
| Advanced Hardware Replacement |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Onsite Support | / | / | 9x5xNBD-Ship | 24x7x4 Hour - Arrive |
| Software Support | YES | YES | YES | YES |
Operation office all over
the world
the world
Contact Us
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